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FAQ

What is squarestreet?

Founded 2010 in Stockholm, Sweden by Alexis Holm, squarestreet designs and develops elegant contemporary timepieces with one foot in minimalist modernity and the other firmly rooted in traditional wristwatch aesthetics. 

Warranty?

Watches on sale are not covered by our usual 2-year warranty. Instead we offier a 3-month period from purchase date to make sure there are no problems with youe order. We check all watches carefully to make sure they are fully functional before shipping. Batteries can, on occasion, need to be replaced before the stated duration. If this happens simply take your watch to your nearest watch repair shop. All battery types used are standard and all case backs are twist-off type.

Water resistance?

squarestreet watches are guaranteed as 5ATM (Aluminum, Plano, Novem & Trivium) depending on the model. 5ATM is safe for prolonged submergence in water. Please note however that your leather strap will not feel the same way about salt water.

Movement?

All squarestreet watches come with Swiss Ronda or Japanese Miyota movements. If you would like to know what powers your particular squarestreet watch, please drop us a line.

Separate straps?

Once your supplied strap finally gives in to the rigours of real life and completely falls apart, don't be alarmed. Separate straps are available to purchase here or Just drop us a line and let us know which one you need. 

Custom combinations?

Looking for something a little different? squarestreet gives you the opportunity to freely combine any strap and case at no extra charge. Please indicate which combination you wish to have when ordering.

How do I sign up for your Newsletter?

To get the lowdown on every facet of squarestreet life, please sign up for our Newsletter at the bottom of the landing page. You can't miss it.

When will I receive my delivery? 

squarestreet only delivers with FedEx Express. The flat rate for a watch is US$25, and FREE shipping is offered on all orders over US$200. FedEx orders generally take 3 - 4 days to arrive, but can also be faster. 

What happens if my order is subjected to import tax? 

We try to avoid any instances of import tax being added on your order, but can not guarantee that every country cooperates. On the off chance that you are asked to pay import duties please contact us and we will try our best to resolve the situation with FedEx. Having said that, squarestreet is ultimately not responsible for paying any duties, taxes or other charges associated with the customs clearance of your order. Incoterms designation for your FedEx shipment is DDU (Delivery Duty Unpaid).

Refunds?

All our watches are currently on sale and no refunds or returns will be offered.
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