What is squarestreet?
Founded 2010 in Stockholm, Sweden by Alexis Holm, squarestreet designs and develops elegant contemporary timepieces with one foot in minimalist modernity and the other firmly rooted in traditional wristwatch aesthetics.
squarestreet timepieces all come with a 2-year worldwide warranty agains defects in manufacturing and material.The warranty excludes the battery, strap and excessive wear or damage to the case and crystal. However, should you feel that your squarestreet watch had an unusually short lifespan on the included battery, please drop us a line and we will sort you out. Since straps are subjected to many different lifestyles and climates their wear and tear will also differ greatly, thus it is difficult for us to predict the lifespan of this part of the watch.
Return shipping of faulty item?
squarestreet will refund the return shipping cost of any purchased goods deemed to be faulty up to a maximum of USD 20.00 per item shipped. So please make sure that when you do post it back to us, use Registered Air Mail only. Do not use a courier service such as FedEx, EMS or other since it will be too expensive.
squarestreet watches are guaranteed as 3ATM (Minuteman) or 5ATM (Aluminum) depending on the model. 3ATM means your watch can withstand daily use such as water splashes, moderate humidity, rain and having a quick shower, while 5ATM is safe for prolonged submergence in water. Please note however that your leather strap will not feel the same way about salt water.
All squarestreet watches come with Swiss Ronda movements. If you would like to know what powers your particular squarestreet watch, please drop us a line.
Once your supplied strap finally gives in to the rigours of real life and completely falls apart, don't be alarmed. Separate straps are available to purchase at USD 35 for leather and USD 25 for nylon NATO. Just drop us a line and let us know which one you need.
Looking for something a little different? squarestreet gives you the opportunity to freely combine any strap and case at an extra charge of USD 20 for a truly unique timepiece. Please indicate which combination you wish to have when ordering and we will send you a separate PayPal invoice for the personalisation fee.
How do I sign up for your Newsletter?
To get the lowdown on every facet of squarestreet life, please sign up for our Newsletter at the bottom of the landing page. You can't miss it.
Where else can I find squarestreet products?
For all squarestreet timepieces you're in the right place. To see what else we're up to, head over to 15squarestreet.com or make the trip to our Hong Kong flagship store located at 15 Square Street in Sheung Wan. Can't find what you're looking for? Drop us a line and let us know what's missing.
When will I receive my delivery?
squarestreet claims the fastest order delivery of any watch brand out there, with your purchase being delivered by FedEx Express FREE of charge anywhere in the world. The claimed delivery time from FedEx is 2 days, but can vary slightly depending on your countries customs regulations and efficiency. For order below USD150, please allow 5-14 working days delivery time.
What happens if my order is subjected to import tax?
We try to avoid any instances of import tax being added on your order, but can not guarantee that every country cooperates. On the off chance that you are asked to pay import duties please contact us and we will try our best to resolve the situation with FedEx. Having said that, squarestreet is ultimately not responsible for paying any duties, taxes or other charges associated with the customs clearance of your order. Incoterms designation for your FedEx shipment is DDU (Delivery Duty Unpaid).
Should you for some reason not be satisfied with your purchase, please return it to the below address, unused and in it's original packaging. You have 7 days to decide upon receipt. Please also drop us a line so that we know it's on it's way back.squarestreet Ltd.
G/F, 15 Square Street
Sheung Wan, Hong Kong